FAQ

 

What type of payment do you accept?

We currently accept any major credit card and Paypal.

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What are your shipping charges?

$10 Standard Delivery - 5-7 days

$15 Express Delivery - 1-2 days

$25 International Delivery - 1-2 weeks

**Disclaimer: Please note the original delivery information MUST be correct. We are not responsible for any problems that may arise during shipping due to an incorrect address, unclaimed items or items unable to be delivered.**

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Do you ship internationally?

Yes, we ship to almost every country in the world.

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Can Proof wood sunglasses get wet?

Yes they can! Proof sunglasses are all coated with a clear protective gloss which protects the sunglasses from warping and cracking. In fact some of our models even float in water.

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Can I put my prescription in proof glasses?

You sure can!  In fact, we have a dedicated optical range.
Also, any sunglasses in our Eco Collection can have their lenses swapped out for prescription lenses by your optometrist.

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Do you have a warranty?

We have a 90 day warranty on each pair of Proof Sunglasses sold, whether it be from a local shop or from the website.

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How are Proof sunglasses sustainable?

We only use 100% sustainable woods, which means the trees used in our shades are farmed and replanted after being harvested. We make sure we dont use any rare or endangered woods in the manufacturing process. Did you know wood is the only 100% renewable, recyclable, reusable, and biodegradable resource in the world.

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How strong is the wood?

All of our sunglasses are made out of hard woods, which help make the structure of the frame pretty dang strong.

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How secure is your site and will my credit card info ever be at risk?

Our website is 100% secure and private. We have the Valuation certified seal which helps keep everything safe and confidential.

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What’s the best way to care for my Proof sunglasses?

Frame Care: We recommend when not wearing your Proof wooden sunglasses to keep them in a hard case. Don’t just throw them in your pocket or your bag.

Lens care: Use the micro fibre bag which was provided to you when you purchased the sunglasses to clean and care for the lenses.

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What is the difference between a polarised and non-polarised lens?

Polarised lenses differ from non-polarised lenses in one main way. Vertical “Polarisers” block transmission of horizontal light through polarised sunglass lenses. The result is that polarised lenses reduce glare created by the sun’s reflection off horizontal planes such as the hood of a car, the road, and water surfaces. The difference between the two types of lenses is quite apparent when you directly compare the two.

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How long will it take to get my sunglasses?

We process and  ship all orders within 1-2  business days. We ship all of our products with the Australian Post Office. Shipping time within In the Australia is about a week and out of country orders take a bit longer.

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What is your return policy?

We offer a 15 day return policy. Any product (with the exception of Outlet items) purchased on www.iwantproof.com.au can be returned or exchanged as long as the product is returned in its original packaging and has no signs of wear. 

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Do you really give back?

At Proof we look for every opportunity we can to help those around us, we currently donate 10% of the profit of each sunglass sold to an eye clinic in India that give sight seeing surgeries to people who can’t afford it. We are always looking for other ways to help out as well: Sponsoring local youth soccer teams, donating clothing two 3rd world countries, and the list goes on. If you know of any programs or humanitarian efforts we should be involved in contact us at support@branched.com.au

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Does Proof sponsor athletes?

We currently sponsor athletes in 5 core sports: skiing, snowboarding, skateboarding, surfing and wakeboarding. We pride ourselves in supporting athletes that are at the top of there game and have the same vision as our company. If you think you have what it takes to be a Proof athlete feel free to contact support@branched.com.au

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Where can I find out more information about Proof Sustainable Wood Eyewear?

Feel free to contact us at: support@branched.com.au or give us a hola on 03 8554 4355