Our Happiness Guarantee

Yup. That's right. We offer a 15 day return and exchange policy on any product purchased on our website (www.iwantproof.com.au). If you are not 100% satisfied with your Proof Eyewear for whatever reason, just give us a shout at support@branched.com.au and we will assist you with any issues you have with your purchase. 

 

PROOF EYEWEAR WARRANTY

We offer a 1 year warranty, from purchase date, on any manufacturers defect that may occur in the materials or workmanship of your Proof Eyewear product. Proof Eyewear has sole discretion to determine what qualifies as a manufacturer’s defect. 

Proof Eyewear will only authorise the warranty claim if the product was purchased from our online store or one of our authorised dealers within Australia. Proof of purchase is necessary to complete the warranty process. 

If your product is covered in the warranty Proof will replace or repair the item in timely manner and have it shipped free of charge.

This warranty lasts up to 1 year from the purchase date. This warranty covers all parts of your Proof product, excluding lenses, and applies to all types of manufacturing defects or failure. Scratched lenses as a result of normal use are not covered by this warranty. The warranty program does not cover product that is lost, stolen, dropped, shattered, sat on, or damaged in any other way incurred by excess force from the user. Proof Eyewear reserves the right to not send back irreparable frames sent in under warranty. 

The 1 year warranty does cover Prescription frames, but does NOT cover prescription lenses. Please do not return any frames with your prescription lenses inserted; we are not responsible for any prescription lenses that are received here at the Proof Eyewear Warranty Centre. 

How to Make A Warranty Claim

First, read through the warranty policy to verify that you qualify.

Contact us either by phone soon (03) 9596 7844, or email for a return form and send this with your Proof product along with your contact information. You must send your Proof product by a traceable method (such as Australia Post registered), as Proof Eyewear is not responsible for lost or misdirected packages. For non-delivery or further information, email us at support@branched.com.au

Once we have received the item we will do our best to contact you via email within 5 business days (provided contact information has been included with your product).

For further questions regarding the Proof warranty policy please contact us at support@branched.com.au

Returns/Exchanges

Here at Proof eyewear we want our customers to be 100% satisfied with our products. We offer a 15 day return policy on any product purchased on our website. Any product can be returned or exchanged as long as the product is returned in its original packaging and has no signs of wear and with proof of purchase included.

If a product is exchanged the customer is responsible to pay the shipping cost of the new item.

If the product is returned the customer will receive a refund of the purchase cost of the item, shipping will not be refunded in the case of a return.

Note: Items purchased from an Authorised Retailer must be returned to the place of purchase for change of mind exchanges. Exchanges on products purchased from an Authorised Retailer will only be made in instances of faulty product within the 1 warranty period.

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Note: We at Proof Eyewear strongly suggest that all customers use some form of tracking when shipping back any product, whether it be for a return, exchange or any type of warranty. This way you can track when it arrive to the Proof headquarters. Proof does not take any responsibility for packages lost in transit.