Warranty Claim

How to make a Warranty Claim

First, read through the warranty policy to verify that you qualify.

Print out and complete the warranty claim form and send it in with your Proof product. We encourage you to send your Proof product by a traceable method (such as Fed Ex or UPS), as Proof Eyewear is not responsible for lost or misdirected packages. For non-delivery or further information, email us at support@branched.com.au.

Once we have received your package expect up to 5 business days of processing time for your warranty claim.

For any questions regarding the Proof warranty policy please contact, support@branched.com.au

Get Warranty Claim Document (click to download the warranty claim document)

Proof Eyewear Warranty Policy:

We offer a 1 year warranty, from purchase date, on any manufacturers defect that may occur in the materials or workmanship of your Proof Eyewear product. Proof Eyewear has sole discretion to determine what qualifies as a manufacturer’s defect. Any apparel is not covered under this 1 year warranty policy.

Proof Eyewear will only authorize the warranty claim if the product was purchased from our online store or one of our authorized dealers within the US. If you purchased the product from one of our national retailers such as Pacsun or Tilly’s please contact them directly. Questions about verification of authorized dealers should be sent to support@branched.com.au

This warranty lasts up to 1 year from the purchase date. This warranty covers all parts of your Proof product, excluding lenses, and applies to all types of manufacturing defects or failure. Scratched lenses as a result of normal use are not covered by this warranty. The warranty program does not cover product that is lost, stolen, dropped, shattered, sat on, or damaged in any other way incurred by excess force from the user. Proof Eyewear reserves the right to not send back irreparable frames sent in under warranty. If a frame sent in is irreparable and no longer under warranty, Proof Eyewear will decide whether or not the customer qualifies for the Recycling Program discount code at its own discretion.

The 1 year warranty does cover Prescription frames, but does NOT cover prescription lenses. Please do not return any frames with your prescription lenses inserted; we are not responsible for any prescription lenses that are received here at the Proof Eyewear facilities.

For breach of any written or implied warranty on this product, the consumer is limited to any damages of repair of the product or a replacement with an identical or equivalent style, at the election of Proof Eyewear. Proof Eyewear is NOT liable for any other damages, such as special, incidental, or consequential damages, resulting from the use of this product. Note: some states do not allow the exclusion or limitation of special, incidental, or consequential damages, so the above limitations or exclusion may not apply to you.